Privacy Policy

Seawood Hotel (hereinafter referred to as "our Hotel") considers it as the base of our management activities and our social responsibility to appropriately handle and protect personal information we obtained from customers. Our Hotel has established the following privacy policy (hereinafter referred to as "This Policy"), and we comply with the Act on the Protection of Personal Information (hereinafter referred to as "Personal Information Protection Law") and other related laws and appropriately handle personal information from customers. Though our Hotel is managed by Iida Sangyo Co., Ltd., This Policy applies to the personal information obtained in the course of the management of our Hotel.

  1. 1. Compliance with laws and regulations

    Our Hotel complies with the Personal Information Protection Law and other related laws.

  2. 2. Proper acquisition of personal information

    Our Hotel acquire personal information from customers in accordance with the Personal Information Protection Law and other related laws, not by deception or other wrongful means. All of these are personal information of customers that is necessary when we provide the services of our Hotel.
    In addition, we may ask you questions other than these in order to provide the service you desire.

  3. 3. Purpose of use of personal information

    Our Hotel is able to use personal information from customers for the purposes listed below.

    • Provision of services to customers when they use our Hotel, restaurant, and other facilities.
    • Contacting customers by means of mail, delivery, telephone, email, fax, etc. in connection with the use of our Hotel, restaurant, and other facilities.
    • Providing customers with information by sending direct mail or email about the improved services and new products developed in the management of our Hotel and restaurant, and doing business activities.
    • Other reasons that are additional or related to the above-mentioned purposes, and responding to inquiries.
    • Personal information from customers is essential in order to fulfil the provision of our Hotel services. If a customer refuses to give us personal information, smooth provision of the services may be hindered.

  4. 4. Special type of personal information

    When providing the services of our Hotel to customers, as a general rule, with their prior consent within the scope necessary to achieve the purpose of providing the service, we obtain customers' special type of personal information (health status, medical history, physical and mental disabilities, etc.), use, and also provide to the service management facilities of our Hotel. The personal information will not be handled for any purpose other than the above. This consent can be revoked at any time. However, even if the consent is revoked, our Hotel will continue to process the customer's personal information to the extent permitted by law, such as when handling is necessary to protect the life, body and property of the customer.

  5. 5. Shared use of personal information

    In order to provide an efficient and reliable service and to increase customer choice about products or services, based on customers' consent, we may share personal information of customers between our affiliated group companies and the service management facilities of our Hotel.
    You may withdraw this consent at any time. However, if you withdraw the consent, you may not be able to use the services that require the information our Hotel obtained and used with your consent.

  6. 6. Restrictions on third-party provision

    The personal information held by our Hotel will not be disclosed or provided to a third party unless the customer has given its prior consent or in the following cases.

    • When required by law.
    • When it is necessary to protect the life, body or property of the customer or other individuals, and it is difficult to obtain the consent of the person.
    • When a national or local government agency or someone entrusted by them requires our cooperation to perform their duties prescribed by law, (cases like giving personal information of customers and their fellow travellers to the police, a hospital, or other related authorities when they fall into a life-threatening situation in accidents, etc. happened in the course of provision of the services of our Hotel), and obtaining the consent of the person may hinder the execution of the affairs concerned.
    • When it is particularly necessary to improve public health or to promote the sound development of children, and it is difficult to obtain the consent of the person.
  7. 7. Rights held by the customer

    Customers have the following rights regarding personal information.
    However, even if customers exercise any of the following rights, our Hotel can continue to process personal information to the extent permitted by law.

    • The right to request a description of the customer's personal information and related data held by our Hotel, and a description of how to use personal information.
    • The right to correct inaccurate personal information from customers without undue delay.
    • The right to request that personal information from customers be erased without undue delay.
    • The right to restrict the handling of personal information from customers.
  8. 8. Retention Period for personal information

    If you don't use our Hotel for 10 years, your personal information will be properly erased and disposed after the period.

  9. 9. Procedures for disclosure, correction, addition, deletion, etc. of personal information

    If customers exercise the rights described in "7. Rights held by the customer above, they can make a request to the "Contact for personal information inquiry" below.
    When you request disclosure, in order to prevent leakage of your personal information to anyone other than you, we will ask you to submit identity verification documents, confirm that you are yourself at our Hotel, and respond promptly. In the case of joint use of customers' personal information among group companies, our Hotel that first acquired the personal information shall manage it responsibly, and the items of personal information jointly used shall be within the necessary scope in accordance with the purpose.

  10. 10. Use of Cookies

    The website of our Hotel may use cookies for better service provision. A cookie is a function that stores and remembers that you have visited our Hotel website on your computer. You can refuse to receive one depending on the settings of your browser, but if you set to reject it, some of the services may not be available to you.

  11. 11. Safety management measures

    Our Hotel shall carry out appropriate and reasonable levels of technical, physical, organizational, and human safety management measures for the personal information we have, thereby endeavours to prevent illegal invasion, loss, tampering, leakage, and other risks to the personal information.

  12. 12. Continuous review of internal system

    Our Hotel, in order to strictly store personal information from customers, performs maintenance and regular audit of the internal rules and regulations of our Hotel, reviews the Personal Information Protection System on an ongoing basis, and will strive to its improvement.

  13. 13. Contact for personal information

    For inquiries regarding personal information, please contact the data protection officer of our Hotel below.

Iida Sangyo Co., Ltd.
Hotel Division "Contact for personal information"

Seawood Hotel
484-7 Shimojikurima, Miyakojima City, Okinawa Prefecture 906-0306
TEL:+81980-74-7888 (9:00 to 18:00)
During non-business hours, please contact us through email. accept email for 24 hours, we will reply to you within the time mentioned above.)




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